How Our Care Process Works- A clear, supportive journey from first enquiry to ongoing care.
Ubuntu Care Zimbabwe follows a structured care process designed to understand your loved one's need, agree the right support and keep families informed. Our approach combines personalised care planning, culturally respectful support and clear communication throughout the care journey.
Your Care Journey
From the first conversation to ongoing support, we guide families through every stage of arranging personalised care for their loved one.
Initial Enquiry
Home Care Assessment
Personalised Care Plan
Tell us about your parent or loved one, where they live and the support you feel they may need.
We assess their daily living needs, wellbeing, mobility, routines, preferences, safety and existing support.
We agree the type and frequency of support required with the individual and family, including clear costs and expectations.
Carer Matching
Care Begins
Family Updates & Reviews
We aim to match your loved one with suitable carers based on their needs, personality, routines, language and cultural preferences.
Care starts as per agreed plan, with clear communication between the family, care team and your loved one.
We keep families informed and review the care plan as needs, circumstances or preferences change.
REGULAR UPDATES
Stay Informed, Wherever You Are
Distance should not mean uncertainty. We provide clear, agreed updates about your loved one's wellbeing, daily activities and any important changes, helping families stay informed and connected. Depending on the care plan and with appropriate consent, updates may include wellbeing observations, activities, photographs and relevant health information recorded by the care team.
Our aim is to give families greater visibility, reassurance and confidence in the care their loved one is receiving.
Ready to Begin Care?
Take the first step toward securing dignified, transparent care for your parents. Book a professional home assessment today.